Troubleshooting

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I can't set my "ready by time" because the time picker is blank
In version 2.3.2 of the ev.energy app (on iOS), having "dark mode" selected in your ph...
I'm getting the error message "This app is no longer shared with you" when starting the app
This error message can occur on iOS devices if the app was originally purchased by another famil...
Does the app drain my car battery?
We have recently changed the way we assess the car's status, and we only 'wake' the ...
What does "Your car or charge point may be offline" mean?
The app is only able to function when connected to a smart charge point and/or car account (e.g....
Offline FAQs
I have a connected charge point The "Last Updated" time is shown at the top of the...
I can't set up my car, because it's missing from the list in the app
When you create an account, we'll ask you to input your car details. This is to ensure we ch...
The app doesn't recognise my car registration
If the app doesn't recognise your car registration, try entering your vehicle details manual...
Support For Multiple Cars
You can add additional vehicles onto your account from either the main Dashboard or via the Sett...
Why did my car charge outside of my off-peak hours?
When we schedule the smart charging for your vehicle, we first optimise for getting your EV char...