Troubleshooting Common Issues (12)

I can't integrate my vehicle

Modified on Wed, 23 Oct, 2024 at 3:37 PM
I can’t find my tariff

Modified on Thu, 16 Oct at 1:07 PM
How to improve vehicle connectivity

Modified on Mon, 7 Jul at 11:58 AM
Does the app drain my car battery?

Modified on Tue, 24 Nov, 2020 at 2:25 PM
I can't set up my car, because it's missing from the list in the app

Modified on Thu, 16 Oct at 1:43 PM
The app doesn't recognise my car registration

Modified on Tue, 24 Nov, 2020 at 2:25 PM
Why did my car charge outside of my off-peak hours?

Modified on Tue, 15 Jul at 12:08 PM
How discontinued support for 3G networks may affect your ability to use ev.energy

Modified on Wed, 2 Feb, 2022 at 8:20 PM
Why has the Boost button disappeared?

Modified on Thu, 4 Jul, 2024 at 3:46 PM
A smart change was scheduled but my car never started charging

Modified on Wed, 18 Sep, 2024 at 3:30 PM