Why did my car charge outside of my off-peak hours?

When we schedule the smart charging for your vehicle, we first optimise for getting your EV charged by your "ready by time". This might not always mean that your vehicle will charge only during your off-peak hours. Your car might charge outside of your off-peak hours in these situations:  

1. You haven't enabled "only charge off-peak" period- if you haven't enabled the "only charge off-peak" advanced smart setting, we might charge your vehicle outside of your off-peak period to ensure that your battery gets fully charged by the time you want it to be ready. Enabling this advanced setting means that your car will only charge when your electricity rate drops below your peak price. If you're on a dynamic rate, please make sure to also set up a price limit. Please note that you may not reach full charge if this cannot be delivered in the off-peak time period.                                                                                          
2. You have enabled "battery preconditioning" - enabling this functionality will override smart charging and make sure to keep your battery warm before your departure. 
3. There's a delay in the communication between our platform and the charger/car - in some cases, a small burst of charge during the first few minutes after the vehicle is plugged in could be expected, as this is the time the charger and app take to communicate and stop the charge. This also happens because the default mode of some chargers is to start charging as soon as they are connected. It usually depends on the reliability of your internet connectivity.