Getting started

Articles Count: 23

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Boost charging
When your car is set to Smart Charge, we optimise charging based on the availability of the chea...
Why has the Boost button disappeared?
The Boost button allows you to override Smart Charging and charge immediately, for as fast as yo...
What happens when I disable Smart Charging through the app?
You can disable the smart charging functionality of the ev.energy app at any time by going to yo...
How do I schedule a Smart Charge?
When you sign up through our app, we'll automatically set a charging schedule for 07:00AM th...
How do I invite a friend?
1. Open the app and tap on the cogwheel icon at the top left-hand corner of the screen 2. Ta...
What do the Smart Charging "advanced settings" switches mean?
On your SMART tab, you'll find a number of advanced charging options. 1. Precondition ba...
How do I log out of the app?
You'll be automatically logged in to the app every time once your account is created. If you...
What do the colours and icons on my Timeline represent?
When you charge your EV, your recent charging activity will be displayed on your timeline. Here&...
How do I download my charging data?
We recognise that some of our users require a record of their EV charging, whether it be for exp...
What does the "Only charge off-peak..." setting do?
With the advanced setting enabled, your car will only charge when your electricity rate drops be...