Getting started

Articles Count: 22

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How do I turn on push notifications?
In order to turn on push notifications in the ev.energy app: 1. First, you need to give the ...
What is the Charger Lock feature?
You can now lock and unlock your EV charger with one tap on the ev.energy app. Are you ...
How do I access the Charger Lock feature?
You must have Smart Charging turned on for the Lock feature to work. Go to the Smart tab and tur...
How do I unlock the charger without the app?
You need to be logged into the app and have mobile internet access in order to be able to lock o...
Why is the cost of the session not what I expected?
We use the tariff selected in the app to calculate the cost of each charging session. If the cos...
Why does my roaming charging session have no cost?
When you charge away from home, whether it is at a public charger or at a friend’s house, we oft...
How do I close my account?
You can request to delete your ev.energy account at any time directly via the app. After you’ve ...
What is the Smart Schedule feature?
Whether it’s work, the school run, or running errands, how you use your car in the week may be d...
How to use the ev.energy app
Get the most out of the ev.energy app with this user guide.
What are the Charger Logs?
The charger logs provide you information about firmware update and security events. You c...