Why is the cost of the session not what I expected?

Modified on Thu, 8 Aug at 12:57 PM

We use the tariff selected in the app to calculate the cost of each charging session. If the cost per kWh in the app doesn't match your electricity bill, please check that this reflects the current tariff or rate you are on. Go to Smart > Your tariff to update the tariff.



If your charging session has no cost information, it could mean you have not told us what tariff or rate you’re on. Follow the same steps as above to fill in this information.


If you can't find your tariff in the app, tap the option 'Tariff not listed?' and fill in all the required information so that our team can add it to our database.


Read more: How is the average cost per session calculated?

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article