We use the tariff selected in the app to calculate the cost of each charging session. If the cost per kWh in the app doesn't seem to match your electricity bill, please check that this reflects the current tariff or rate you are on. Go to Smart > Energy > Your tariff to update the tariff.

If the cost of your home charging session is 0, it could mean you have not told us what tariff or rate you’re on. Follow the same steps as above to fill in this information.

If you can't find your tariff in the app, tap the option 'Tariff not listed?' and fill in all the required information so that our team can add it to our database.

Read more: How is the average cost per session calculated?