We know it’s a bit of a cliché, but often turning the unit off and on again can help! To do this it is recommended to power it off at the mains:
1. Locate the dedicated circuit breaker, which should be where your installer connected the charger’s cabling to your mains supply.
2. Switch it off and leave for 30 seconds.
3. Switch back on again.
If this doesn't help, we'd recommend checking your network to ensure everything is working. You can also follow this step-by-step guide on how to get your unit connected to your home WiFi: How to connect your BG SyncEV charger to network?
If none of this works, please get in touch with the BG SyncEV team at firstname.lastname@example.org