We know it’s a bit of a cliché, but often turning the unit off and on again can help! To do this it is recommended to power it off at the mains:
- Locate the dedicated circuit breaker, which should be where your installer connected the charger’s cabling to your mains supply.
- Switch it off and leave for 30 seconds.
- Switch back on again.
If this doesn't help, we'd recommend checking your network to ensure everything is working.
Some common issues and solutions regarding SyncEV units are:
- Installer or user should check the wifi quality by connecting to the users' wifi and standing beside the unit, should be at least two bars of signal for reliability.
- The end user needs to configure the router/charger to connect to the 2.4 GHz band instead of 5GHz
- The end user needs to ensure they do not have a strict firewall blocking access from the charger to the router
You can also follow this step-by-step guide on how to get your unit connected to your home WiFi:
How to connect your BG SyncEV charger to network?
If none of this works, please get in touch with the BG SyncEV team at support@syncev.co.uk
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