If you're on a variable rate tariff, it’s important you select the correct energy supply to make sure we know when your off-peak periods are. This allows us to save you money by scheduling your charges for when energy is at its cheapest. 

If you're on a flat rate tariff, we’ll schedule your charging on a combination of your ready by time, grid demand and the carbon intensity forecast for your region.

Selecting the correct tariff also means that the charging costs and savings we display in the app will be more accurate, regardless of being on a fixed or variable rate.

You can let us know your energy tariff details in the ev.energy app by heading to ‘Account’ > ‘Energy supply’. If you don’t select an energy tariff, you won’t see any prices or savings in the app, but you’ll still be able to smart charge, in this case using the same criteria as if you were on a flat rate.

If you can’t find your supplier or tariff listed, select the option 'Can't find your tariff?' and this should prompt you to enter your tariff details. It's important to make sure the information you enter is accurate and that it matches your electricity bill. 

Once you send this over, a member of our support team will process this request and add the tariff to our system. We'll then update your account and let you know once this is ready to use. This can take up to 7 days as we might need to confirm the information with you to make sure it's correct so please look out for our emails!

Read more: How does Smart Charging saves me money?