Once you claim the reward of your choice on the Rewards tab in the app, it should be automatically sent to the email address associated with your app account but this can sometimes take a few hours. If you haven't received your reward, please get in touch with our support team.

Remember to check the email you have associated with your app account by tapping on the cogwheel icon and then Account. Remember to also check your junk mail folder.

Please note that our latest reward type "£5 Energy Bill Contribution" isn't automated yet so please bear with us until the responsible team will process and transfer your funds. In order to do so we recommend you confirming your PayPal details via email. We will process your bill credit on the beginning of each month.