- Verify that the charger is connected to WIFI
- Verify that the URL the charger is pointing to is correct - wss://ocpp.ev.energy:443
- Verify that the charger can be seen in the app under the home charger tab
If you have completed all of these steps and your charger is still unable to connect to ev.energy, please contact our support team at [email protected] with your charger serial number and the email address associated with your ev.energy account so that we may assist you.
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