- Introduction
- What You Will Need
- Instructions
⚠️Important: EO Charging has ceased trading and is no longer in business. Neither you nor ev.energy can contact EO, and EO can no longer provide support, repairs, replacement parts or warranty cover for the EO Mini Pro 3. ⚠️
Expectations: ev.energy can help you get your charger connected to the ev.energy app using the steps below, but our options are limited. We don't have access to your charger's login details, and we can't repair the charger or arrange engineer visits. If your charger has a hardware fault or needs on-site work, please contact a qualified electrician or your original installer.
Please do not contact ev.energy support for help on any of the above as we will not be able to assist.
Introduction
This guide will help you check, update, or change the network connection (Hardwired, Wi-Fi, or GSM) on your EO Mini Pro 3 charger. You can check any connection type yourself. You can only change a Wi-Fi network yourself. To switch to or from Ethernet or GSM, contact support. This isn't covered by warranty unless it's due to a hardware fault.
Note: Updating or changing your connectivity options is only available for chargers connected via WiFi. To update or change your connection on Hardwired or GSM chargers, please contact support. Please note however, changing these for any reason other than a hardware fault will not be covered by Warranty and therefore will come at cost.
What You Will Need
- A smartphone, tablet, or computer with Wi-Fi access
- Your EO Customer Card (provided at installation) - Includes Serial Number, Hotspot Password, and Login Details
(ev.energy does not have any information about these and cannot issue another one) - Access to your charger and its upstream circuit breaker (RCD/MCB)
Instructions
⚠️ Please note this is all of the advice from EO directly who are no longer in operation. We have done our best to keep this as useful as possible but this is on the EO configuration app, which we have no input into.
Note: Please read this entire instruction section before making any amends to the charger set up to ensure that no steps are missed.
Step 1: Power Cycle the Charger
- Locate the RCD/MCB connected to your charger.
This will have been shown to you during the installation of the charger and can usually be located within the fuse box. It will resemble your other fuses within your fuse box but will be specific to your charger.
- Unplug your car first
- Switch it off, wait 10 seconds, then switch it on.
- Wait 10-15 minutes to see if your charger appears in the ev.energy app.
- If the charger appears — you're all set! If not, proceed to Step 2.
Step 2: Connect to the Charger Hotspot
- Unplug your car first
- Power cycle the charger again (as in Step 2).
- On your phone or computer, go to Wi-Fi Settings.
- Look for a network with your charger serial number.
- Connect to it using the Hotspot Password from your EO Customer Card.
Step 3: Log In to the Charger Portal
- Open a web browser.
- Enter this address: https://10.10.10.1
- Log in using your Customer Login details (these may be different to your hotspot password, please refer to the EO Customer Card for more information).
- On the left menu, click Network.
- Now follow the step below for your connection type.
Step 4A: If Using a Hardwired (Ethernet) Connection
- Confirm Ethernet status says "UP".
- Confirm the charger is connected to the ev.energy platform by following step 4D below.
- If so, log out and wait 10 minutes.
- Check the ev.energy app to confirm connection.
Note: If Ethernet status is Down/Red, that's a home-network or hardware problem. We can't fix it remotely, please contact your charger installer for assistance.
Step 4B: If Using Wi-Fi
To check current settings:
- Confirm the following:
- Wi-Fi is enabled
- SSID (Network Name) and Password (PSK) are filled in
- Signal Strength is above 20%
- Click Save, then Log out
- Wait 10 minutes, then check the ev.energy app for connection
To change Wi-Fi network:
- In the Network page, select a network from the list
- Click "Use as Wi-Fi SSID"
- Enter the Wi-Fi password
- Click “Save”
- Confirm the charger is connected to the ev.energy platform by following step 4D below.
- Log out
- Wait 10 minutes, then check the app
Note: If no networks show up or all have signal below 10%, contact ev.energy support.
Step 4C: If Using GSM (Mobile SIM)
If your Mini Pro three is connected using GSM, please contact ev.energy support for assistance.
Step 5: Final Check: Charger Page (For All Connection Types)
- Navigate to the Charger page in the portal
- Ensure Endpoint URL is set to: wss://ocpp.ev.energy:443
Still not working?
We completely understand how frustrating this is, especially when your charger is something you rely on day to day. Sadly, because EO control the hardware and connectivity side of things, there is nothing we are able to action from our end to resolve this for you.
If you haven't already, it may be worth exploring the following options, though we want to be upfront that these are simply suggestions based on what may be available to you. We have no way of knowing whether they will be able to help in your specific situation, and we would not want to get your hopes up unfairly.
- Citizens Advice (www.citizensadvice.org.uk) can help if you have an outstanding warranty or consumer rights claim
- If your charger was installed by an electrician or third party, they may be able to offer some guidance on next step
- Any returns policy in your purchase agreement
Alternatively, if you want to check if you have a compatible car on our integrations list below, you can access the app this way.
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