My BriXcell charger can't be found

1. Diagnose the charger and confirm there is connectivity to the hub.

How do you do this?
Look at the LED indicators on the gateway hub. If they show the following then it's working correctly and the charger is connected. From the top down:

Web icon: Green
WiFi icon: Blue
Power icon: Green

2. Confirm the gateway hub is connected online. 

How do you do this?
If the middle LED is any colour other than blue, such as orange/white, there is an issue with the connection between the charger and the hub and the charger will need to be re-paired. 

This is done by holding down the reset button on the back of the hub (with the charger disconnected from the mains). 

When the middle LED of the hub starts flashing white, then it's in pairing mode. Wait for the LED to go solid white and then turn on the power to the charger. As soon as the charger has gone through the start up sequence, tap the RFID on the device (around the logo area) 6 times.

After each type the bar should flash WHITE.

Please note: This has to be done within the first few minutes of the BriXcell unit starting up or the process will have to be repeated.