The "Last Updated" time is shown at the top of the dashboard page in the app. This is the last time we received a message from your Keba charge point. If this does not update when refreshed, it is likely that your charge point has lost network connection. If the connection is lost, your charge point should continue to work as a standard charger.

Your Keba charger will indicate when it has lost connection by turning off the 4th group of 3 green lights on the front display.

You can attempt to reboot the charger to see if it regains connection. If that fails then you should get in touch with Romatech.

The best ways of contacting them as are as follows:

Tel:  01223 736900