App Troubleshooting

How do I change my tariff? / My tariff isn’t listed in your settings?
For more accurate energy cost and savings stats, tell us about your home energy supply: In the latest version(s) of the app (v2.2.13 or higher) head to:...
Wed, 18 Dec, 2019 at 12:53 PM
I can't select my supplier / tariff
This article refers to a known bug with an empty supplier or tariff list. If your specific supplier or tariff is not in the list (but other options are list...
Wed, 18 Dec, 2019 at 1:02 PM
My Android app isn't working
Firstly, please check that you have installed the latest version of the app available. We're constantly working to improve our product and release regu...
Fri, 22 Nov, 2019 at 9:56 AM
My country/time-zone isn't in your setting?
We're fully compatible with all Tesla vehicles on any home charge point in the UK and Ireland. Alternatively, you can Smart Charge any electric vehicle...
Wed, 30 Oct, 2019 at 12:54 PM