App Troubleshooting

How do I change my tariff? / My tariff isn’t listed in your settings?
For more accurate energy cost and savings stats, tell us about your home energy supply: In the ev.energy app, navigate to Account > Your Energy Supp...
Tue, 30 Jun, 2020 at 1:49 PM
Does the app drain my car battery?
We have recently changed the way we assess the car's status, and we only 'wake' the car if we can detect it is plugged in to a charge point. ...
Fri, 19 Jun, 2020 at 10:21 AM
What does "Your car or charge point may be offline" mean?
The app is only able to function when connected to a smart charge point and/or car account (e.g. a Tesla account). If we've had no connection for over ...
Tue, 30 Jun, 2020 at 9:20 PM
My Android app isn't working
Firstly, please check that you have installed the latest version of the app available. We're constantly working to improve our product and release regu...
Fri, 22 May, 2020 at 3:55 PM
The app doesn't recognise my car registration
If the app doesn't recognise your car registration, try entering your vehicle details manually. If your car isn't listed in the manual selection l...
Fri, 10 Jul, 2020 at 1:26 PM
I can't set up my car, because it's missing from the list in the app
When you create an account, we'll ask you to input your car details. This is to ensure we charge your car to the correct amount for your battery.  ...
Fri, 10 Jul, 2020 at 1:12 PM
My country/time-zone isn't in your setting?
We're fully compatible with all Tesla vehicles on any home charge point in the UK and Ireland. Alternatively, you can Smart Charge any electric vehicle...
Wed, 30 Oct, 2019 at 12:54 PM
I'm getting the error message "This app is no longer shared with you" when starting the app
This error message can occur on iOS devices if the app was originally purchased by another family member and shared with you via Family Sharing. The first t...
Fri, 22 May, 2020 at 3:51 PM
How do I delete my account?
Unfortunately there is currently no way to delete your account through the app. However, we take your privacy very seriously and this is something we aim to...
Fri, 26 Jun, 2020 at 11:42 PM
I can't set my "ready by time" because the time picker is blank
In version 2.3.2 of the ev.energy app (on iOS), having "dark mode" selected in your phone settings can cause the time picker for setting your sche...
Fri, 13 Mar, 2020 at 8:25 AM