App Troubleshooting

How do I change my tariff? / My tariff isn’t listed in your settings?
For more accurate energy cost and savings stats, tell us about your home energy supply: In the latest version(s) of the app (v2.2.13 or higher) head to:...
Mon, 20 Jan, 2020 at 3:43 PM
I can't set my "ready by time" because the time picker is blank
*This article refers to a known bug in version 2.3.2 of the app (on iOS)* On the latest version of iOS, having "dark mode" selected in your ph...
Tue, 18 Feb, 2020 at 3:58 PM
My Android app isn't working
Firstly, please check that you have installed the latest version of the app available. We're constantly working to improve our product and release regu...
Fri, 22 Nov, 2019 at 9:56 AM
My country/time-zone isn't in your setting?
We're fully compatible with all Tesla vehicles on any home charge point in the UK and Ireland. Alternatively, you can Smart Charge any electric vehicle...
Wed, 30 Oct, 2019 at 12:54 PM
Does the app drain my car battery?
We have recently changed the way we query the car's status, and we only 'wake' the car if we can detect it is plugged in to a charge point. D...
Thu, 7 Nov, 2019 at 12:12 PM