Using the app

How to use our app and an explanation of features.

How do I schedule a Smart Charge?
When you sign up through our app, we'll automatically set a charging schedule for 07:00AM the next day. Simply plug-in your car and we'll charge i...
Tue, 28 Apr, 2020 at 5:11 PM
What do the smart charging "advanced settings" switches mean?
Under ACCOUNT > SMART CHARGING SETTINGS you'll find a number of Advanced charging options. - Minimise CO2 emissions With this switch on, we...
Tue, 7 Jul, 2020 at 11:51 AM
What does setting the "Off-Peak Threshold" mean?
In version 2.2.11 of the app, we improved the advanced "Only Charge Off-Peak" setting so that customers with an off-peak energy tariff can set a c...
Fri, 22 Nov, 2019 at 12:15 PM
What does the "Boost" button do?
When your car is set to Smart Charge, we charge your car by starting and stopping charging when energy is at its cheapest and greenest (based on a combinati...
Wed, 20 Nov, 2019 at 11:22 AM
Why has the Boost button disappeared?
The Boost button allows you to override Smart Charging and charge immediately, for as fast as your charger will allow.  Boost is only available when you...
Mon, 9 Dec, 2019 at 12:51 PM
Where can I get the app?
Our Smart Charging app is available on both iOS and Android. On your relevant app store, just search "ev.energy". We also work with energy sup...
Wed, 11 Dec, 2019 at 6:05 PM
What happens when I disable smart charging through the app?
You can disable the smart charging functionality of the ev.energy app at any time by going to Account > Smart Charging Settings > "Disable smart ...
Fri, 13 Mar, 2020 at 8:27 AM
What do the colours and icons on my Timeline represent?
When you charge your EV, your recent charging activity displays on your timeline. Green symbols will indicate a Smart Charge. Amber symbols will...
Mon, 30 Dec, 2019 at 3:41 PM
How do I log out of the app?
You'll be automatically logged in to the app every time once your account is created. If you need to, you can log out of the app by navigating to the A...
Fri, 10 Jul, 2020 at 1:30 PM
What happens to my reward points on May 1st?
At ev.energy, we are excited to announce our new, broader range of rewards available to you! From May 1st we’re expanding our Smart Charging rewards to incl...
Fri, 27 Mar, 2020 at 1:39 PM