Rolec HomeSmart Installer

The customers car is not charging / charge point will not dispense power?
Although it is possible that a fault may have occurred, the most common reasons for cars not charging are: 1. The cable not being fully connected at both ...
Thu, 7 Nov, 2019 at 5:01 PM
How does the HomeSmart communicate?
The HomeSmart communicates via a General Packet Radio Service (GPRS) sim card, which is more reliable, secure and simpler to setup for you than products tha...
Thu, 17 Oct, 2019 at 2:56 PM
What if there is low phone signal at the customer's address?
The Rolec HomeSmart EV unit requires a minimum GPRS signal strength of 14 CSQ (as stated in the product technical requirements) in order to communicate reli...
Thu, 17 Oct, 2019 at 3:03 PM
How do I access the installer smart commissioning page?
Tap here or type "https:rolec.ev.energy/" into the bowser of any web enabled device to access the commissioning page. The forward slash may be nec...
Fri, 3 Jan, 2020 at 7:53 AM
The charge point serial number cannot be found?
Try re-entering the charge point serial number (EVHS XXXX) located on the side of the unit. If the error continues, please email us: support 'at'...
Thu, 17 Oct, 2019 at 3:07 PM
What if Cable Max and Charger Max ratings show on the commissioning page are different?
The unit detects the lowest rating and limit charging accordingly. If the cable rating shown on the commissioning page is less than the charge point rating ...
Thu, 17 Oct, 2019 at 3:07 PM
How does the app work?
Read our user guide questions for specific questions about the app. Alternatively, installers and customers can download the ev.energy app and tap "Exp...
Thu, 7 Nov, 2019 at 5:01 PM
Installation Instructions ("In the box guide")
See the attached documentation for a digital version of the Installation instructions, smart commissioning & user quick start guides provided with Rolec...
Wed, 16 Oct, 2019 at 1:12 PM
I can't commission a customers charge point because it's offline
If you have navigated to rolec.ev.energy to commission the customers charge point and receive an error message saying 'unable to reach ev.energy server...
Tue, 19 Nov, 2019 at 12:04 PM