Rolec HomeSmart Customer

My Rolec Charge Point is Offline
The "Last Updated" time is shown at the top of the dashboard page in the app. This is the last time we received a message from your Rolec HomesSma...
Sat, 9 Nov, 2019 at 9:11 AM
My Rolec HomeSmart EV charger can't be found
To ensure only you can control your charger, your installer registers your email address with your unique charger serial number during the commissioning pro...
Thu, 17 Oct, 2019 at 9:39 PM
Are there any subscription fees?
The Rolec HomeSmart EV charge point comes with a FREE 3 year-subscription to ev.energy's smart charging service. We guarantee that no subscription char...
Wed, 12 Feb, 2020 at 11:49 AM
Smart Charging for MG ZS Owners
ev.energy are aware that a number of people have experienced issues with Smart Charging their MG ZS. In December MG released a software update, designed to ...
Thu, 9 Apr, 2020 at 11:46 AM
How does my Rolec HomeSmart charger communicate?
The HomeSmart communicates via a General Packet Radio Service (GPRS) sim card, which is more reliable, secure and simpler to setup for you than products tha...
Wed, 16 Oct, 2019 at 2:52 PM
Does the HomeSmart work with any car?
Yes! - The Rolec HomeSmart EV works with all electric vehicles when you charge at home, helping you save money by capturing off-peak rates and reduce the ca...
Wed, 16 Oct, 2019 at 3:15 PM
Can the app track my charging on the go?
If you have a Tesla and you've logged in with your Tesla acccount, you can use the ev.energy app to track your charging on the go. You log in with your...
Wed, 30 Oct, 2019 at 1:09 PM
What do the different coloured lights on my Rolec charger mean?
You can also find the above information in the in-the-box quick start guide provided to Rolec HomeSmart customers. You can download a digital version of t...
Tue, 30 Jun, 2020 at 1:38 PM
Reset a floppy trip switch (How to guide)
See the attached RCBO Reset Guide for information on how to reset a floppy trip switch
Wed, 16 Oct, 2019 at 1:11 PM
Why is my charger flashing green?
Your Rolec charger may flash green when it is in standard mode - i.e. acting as a "dumb charger" and charging straight away when something is plug...
Tue, 30 Jun, 2020 at 1:40 PM