ev.energy partners with a number of charger hardware manufacturers to provide smart charging services via our app and backend platform. 


Our smart, cloud-based software turns integrated home charger hardware into 'smart chargers', allowing you to smart charge any car at home. Currently, that means a HomeSmart EV manufactured by Rolec Services Ltd (UK only). We're currently working hard to make further charger integrations available for our users.


Your charger communicates with ev.energy's servers through a GPRS modem fitted inside the charge point. Your installer is able to activate your smart charger onsite by "commissioning" the charge point to your home address and email. During the onboarding process in the app, you'll be asked to enter the same email address, the app will then identify your charge point and tie it to your user account.


If you’re experiencing issues with your hardware, you will need to contact your charger manufacturer (technicalsupport@rolecserv.co.uk) or installer. There could be a hardware fault, or it may have been installed incorrectly. 


I have a Tesla, do I need a special charger too? 

Simply put, no you don't! We're integrated directly with Tesla's API, so you can smart charge on any type of charge point at your home address. However, a smart home charger means you can still smart charge if you would rather not connect your Tesla account.