Our rewards vouchers are processed and sent out by our support team on a regular basis - for logistical reasons these are not sent out instantaneously. There may be a delay of up to a week before you receive your voucher.


If you haven't received your reward after this time, please do get in touch with our support team.


Remember, we'll send the voucher to the email account linked to your ev.energy account (You can check this by heading to Account > Personal details). Remember to check your junk mail folder!