To ensure only you can control your charger, your installer registers your email address with your unique charger serial number during the commissioning process.
Please make sure you have created a new account using the same email address that you gave to your installer.
If you’re still having problems, contact us so we can help you get set-up. To speed up your enquiry, please provide us with:
- Your correct email address (if wrong or different)
- Your charger serial number (EVHS XXXX) on the side of the unit.
- The name of your installer
- Your home address and postcode.
PLEASE NOTE: If the issue is hardware related you will need to contact your installer or manufacturer.