BG SyncEV Customer

What do the different coloured lights on my BG SyncEV charger mean?
The status of the BG SyncEV charger can be identified by referencing the colour shown on the Hal...
My BG SyncEV charger can't be found
To ensure only you can control your charger, when your charger is installed, your installer regi...
Can the app track my charging on the go?
If you have a vehicle that is compatible with our app (check here) and you've connected it t...
How to connect your BG SyncEV charger to network?
1. Download BG EV Charging App     - iOS     - Android 2. After downloading the BG SyncEV ...
How to connect your BG SyncEV charger to ev.energy?
Once you’ve connected your BG SyncEV charger to the internet, download the ev.energy app (iOS or...
My BG SyncEV Charge Point is Offline
We know it’s a bit of a cliché, but often turning the unit off and on again can help! To do this...
I can’t find the charger ID number of my BG SyncEV charger
The serial number of the BG SyncEV charger is marked as ‘Charger ID’ which can be found in 3 pos...
I can’t find the PIN code of my BG SyncEV charger
The PIN code of the BG SyncEV charger is marked as ‘PIN Code’ which can be found in 2 possible l...