App Troubleshooting
We're fully compatible with all Tesla vehicles on any home charge point. Alternatively, you...
In version 2.3.2 of the ev.energy app (on iOS), having "dark mode" selected in your ph...
This error message can occur on iOS devices if the app was originally purchased by another famil...
For more accurate energy cost and savings stats, tell us about your home energy supply: In ...
The app is only able to function when connected to a smart charge point and/or car account (e.g....
We have recently changed the way we assess the car's status, and we only 'wake' t...
Unfortunately there is currently no way to delete your account through the app. However, we take...
When you create an account, we'll ask you to input your car details. This is to ensure we c...
If the app doesn't recognise your car registration, try entering your vehicle details manua...
Currently the app is configured to support only one EV per user account/charger. We understand t...