App Troubleshooting

How do I change my tariff? / My tariff isn’t listed in your settings?
For more accurate energy cost and savings stats, tell us about your home energy supply: In ...
What does "Your car or charge point may be offline" mean?
The app is only able to function when connected to a smart charge point and/or car account (e.g....
Does the app drain my car battery?
We have recently changed the way we assess the car's status, and we only 'wake' t...
Support For Multiple Cars
Currently the app is configured to support only one EV per user account/charger. We understand t...
I can't set up my car, because it's missing from the list in the app
When you create an account, we'll ask you to input your car details. This is to ensure we c...
The app doesn't recognise my car registration
If the app doesn't recognise your car registration, try entering your vehicle details manua...
Why did my car charge outside of my off-peak hours?
When we schedule the smart charging for your vehicle, we first optimise for getting your EV char...
How do I delete my account?
Unfortunately there is currently no way to delete your account through the app. However, we take...
I can't set my "ready by time" because the time picker is blank
In version 2.3.2 of the ev.energy app (on iOS), having "dark mode" selected in your ph...
I'm getting the error message "This app is no longer shared with you" when starting the app
This error message can occur on iOS devices if the app was originally purchased by another famil...