Rolec HomeSmart Installer

Installation Instructions ("In the box guide")
See the attached documentation for a digital version of the Installation instructions, smart com...
How does the HomeSmart communicate?
The HomeSmart communicates via a General Packet Radio Service (GPRS) sim card, which is more rel...
What if there is low phone signal at the customer's address?
The Rolec HomeSmart EV unit requires a minimum GPRS signal strength of 14 CSQ (as stated in the ...
The charge point serial number cannot be found?
Try re-entering the charge point serial number (formatted as EV****** or EVHS****) located on th...
What if Cable Max and Charger Max ratings show on the commissioning page are different?
The unit detects the lowest rating and limit charging accordingly. If the cable rating shown on ...
The customer's car is not charging / charge point will not dispense power?
Although it is possible that a fault may have occurred, the most common reasons for cars not cha...
How does the app work?
Read our user guide questions for specific questions about the app. Alternatively, installers an...
I can't commission a customers charge point because it's offline
If you have navigated to rolec.ev.energy to commission the customers charge point and receive an...
What if Cable Max and Charger Max ratings show on the commissioning page are different?
The unit detects the lowest rating and limit charging accordingly. If the cable rating shown on ...
The customers car is not charging / charge point will not dispense power?
Although it is possible that a fault may have occurred, the most common reasons for cars not cha...