ev.energy

General 7

• What is the Demand Flexibility Service and how long does it last?
• Can I partake in the Demand Flexibility Service with more than one provider?
• Why would there be blackouts this winter?
• What happens during a Flex Event?
• Do I have to stop using washing machines and other appliances that use lots of electricity during Flex Events?
• How can I opt out of the programme?
• I don’t have a smart meter so I can’t join the service. Can I still get involved?

Smart Meter 3

• What is a smart meter and in-home display (IHD)?
• Where can I find my MAC / GUID address?
• I don’t have an IHD. Where can I find this information instead?

Smart Charging 3

• Can I turn Smart Charging off?
• How do I turn smart charging off?
• Do I need to enter my tariff information?

Rewards 5

• Why do I earn rewards?
• What are double rewards?
• What rewards will I earn?
• How do I choose my rewards?
• How do you decide who gets the monthly £1000 prize draw, and when will it be paid?