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Demand Flexibility Service
What is the Demand Flexibility Service and how long does it last?
Can I partake in the Demand Flexibility Service with more than one provider?
Why would there be blackouts this winter?
What happens during a Flex Event?
Do I have to stop using washing machines and other appliances that use lots of electricity during Flex Events?
How can I opt out of the programme?
I don’t have a smart meter so I can’t join the service. Can I still get involved?
What is a smart meter and in-home display (IHD)?
Where can I find my MAC / GUID address?
I don’t have an IHD. Where can I find this information instead?
Can I turn Smart Charging off?
How do I turn smart charging off?
Do I need to enter my tariff information?
Why do I earn rewards?
What are double rewards?
What rewards will I earn?
How do I choose my rewards?
How do you decide who gets the monthly £1000 prize draw, and when will it be paid?