Charge Point Operators
Grid & Network Operators
What makes us different
Get the app
Enter your search term here...
New support ticket
Check ticket status
My country/time-zone isn't in your setting?
I can't set my "ready by time" because the time picker is blank
I'm getting the error message "This app is no longer shared with you" when starting the app
How do I change my tariff? / My tariff isn’t listed in your settings?
What does "Your car or charge point may be offline" mean?
Does the app drain my car battery?
How do I delete my account?
I can't set up my car, because it's missing from the list in the app
The app doesn't recognise my car registration
Support For Multiple Cars
Using the app
What does the "Boost" button do?
What happens when I disable smart charging through the app?
What do the smart charging "advanced settings" switches mean?
Why has the Boost button disappeared?
Where can I get the app?
How do I schedule a Smart Charge?
How do I invite a friend?
How do I change my car, or update the make, model and trim of my car?
How do I log out of the app?
What do the colours and icons on my Timeline represent?
See all 12 articles
Whats new in the ev.energy app
Igloo Smart EV (Powered by ev.energy)
About Igloo Smart EV