Help & FAQs
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What does "Your car or charge point may be offline" mean?
Does the app drain my car battery?
Support For Multiple Cars
I can't set up my car, because it's missing from the list in the app
The app doesn't recognise my car registration
Why did my car charge outside of my off-peak hours?
I can't set my "ready by time" because the time picker is blank
I'm getting the error message "This app is no longer shared with you" when starting the app
Using the app
Downloading the app
How to use the ev.energy app
Understanding the dashboard
How do I schedule a Smart Charge?
What happens when I disable Smart Charging through the app?
What do the Smart Charging "advanced settings" switches mean?
Why has the Boost button disappeared?
How do I invite a friend?
How do I log out of the app?
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Tariffs and Energy deals
Recommended energy suppliers and EV tariffs
Is ev.energy compatible with Octopus Energy?
Am I losing out by being on a flat-rate tariff?
How do I change my tariff? / My tariff isn’t listed in your settings?
How to select your tariff
Why do I need to enter my energy tariff?
I can’t find my tariff
Is ev.energy compatible with all tariffs?
Are there any exceptions to ev.energy's compatibility with tariffs?
Can ev.energy work with both fixed-rate and variable-rate tariffs?
Whats new in the ev.energy app