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Our Apps
App Troubleshooting
10
How do I change my tariff? / My tariff isn’t listed in your settings?
What does "Your car or charge point may be offline" mean?
Does the app drain my car battery?
Support For Multiple Cars
I can't set up my car, because it's missing from the list in the app
The app doesn't recognise my car registration
Why did my car charge outside of my off-peak hours?
I can't set my "ready by time" because the time picker is blank
I'm getting the error message "This app is no longer shared with you" when starting the app
Offline FAQs
Using the app
24
How to use the ev.energy app
Where can I get the app?
How do I schedule a Smart Charge?
What happens when I disable Smart Charging through the app?
What do the Smart Charging "advanced settings" switches mean?
What does the "Boost" button do?
Why has the Boost button disappeared?
How do I invite a friend?
How do I change my car, or update the make, model and trim of my car?
How do I log out of the app?
See all 24 articles
Best Energy Deals
3
Recommended energy suppliers and EV tariffs
Is ev.energy compatible with Octopus Energy?
Am I losing out by being on a flat-rate tariff?
Whats new in the ev.energy app
2
Release Notes
New Territories