ev.energy

App Troubleshooting 10

• How do I change my tariff? / My tariff isn’t listed in your settings?
• What does "Your car or charge point may be offline" mean?
• Does the app drain my car battery?
• Support For Multiple Cars
• I can't set up my car, because it's missing from the list in the app
• The app doesn't recognise my car registration
• Why did my car charge outside of my off-peak hours?
• I can't set my "ready by time" because the time picker is blank
• I'm getting the error message "This app is no longer shared with you" when starting the app
• Offline FAQs

Using the app 22

• Where can I get the app?
• How do I schedule a Smart Charge?
• What happens when I disable Smart Charging through the app?
• What do the Smart Charging "advanced settings" switches mean?
• What does the "Boost" button do?
• Why has the Boost button disappeared?
• How do I invite a friend?
• How do I change my car, or update the make, model and trim of my car?
• How do I log out of the app?
• What do the colours and icons on my Timeline represent?

See all 22 articles

Best Energy Deals 4

• Recommended energy suppliers and EV tariffs
• Is ev.energy compatible with Octopus Energy?
• Switching to Octopus Energy
• Am I losing out by being on a flat-rate tariff?

Whats new in the ev.energy app 2

• Release Notes
• New Territories